Job Description:
The Customer Care Representative will act as the primary point of contact for clients and field staff. Responsible for providing superior customer service skills as they match clients in need of care to appropriate field staff. This is a Part-Time opportunity, evening shift, 2pm to 10pm, working days includes alternating weekends.
If the following statements sound like you, then you might make a great Customer Care Representative!
- I always provide the highest level of customer service.
- I have exceptional telephone etiquette.
- I can handle stressful and emotionally charged situations while maintaining a high level of customer service.
- I am a good listener, and can communicate well, both written and verbally.
- I have a strong desire to help others through public service.
- I have experience with multitasking in a busy environment.
- I am proficient with computers, and I have experience with Microsoft Office products.
Perks to the position:
- Flexible scheduling
- Satisfaction of helping those in need
- Competitive compensation
Qualifications:
- Completion of post-secondary education is an asset.
- One year of administrative or office experience is preferred.
- Intermediate software skills are required, software scheduling experience is also an asset.
- Superior Customer service skills are necessary.
- Ability to effectively communicate both through oral and written mediums.
- Demonstrate compassion, tact and diplomacy when interacting with clients and their families.
Responsibilities:
- Answering all in-coming calls
- Provide one-call service solution where applicable.
- Triage the calls to forward to appropriate desk for response.
- Provide a compassionate and understanding approach to client concern.
- Feel good knowing you are making a difference in the lives of those that we provide care.
We are committed to providing an accessible and inclusive hiring process. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Compensation Details
Compensation will be discussed during the recruiting process.
CANADIAN RESIDENTS AND LOCAL TO THE LONDON ONTARIO AREAS ONLY
You MUST live in Canada, live locally to the job opportunity, and be eligible to work in Canada. All out-of-country requests will be ignored.